Date: 23 September 2024
Broker: OCBC Investment Research (OIR)

AI Leadership in the Banking Sector

DBS Group Holdings Ltd (Ticker: DBS SP) has emerged as a global leader in AI strategy within the banking sector. In 2023, DBS secured the top spot in the Global Evident AI Index, an independent benchmark that evaluates the AI readiness of the 50 largest financial institutions worldwide. This recognition underscores DBS’s early and strategic investments in AI technology.

Extensive AI Deployments

DBS has successfully deployed over 800 AI models across 350 use cases, making significant strides in integrating AI into its operations. The management anticipates that these AI deployments will have a substantial economic impact, with expectations of exceeding SGD 1 billion by 2025. These AI models are used in a wide range of applications, from enhancing customer experience to improving operational efficiencies.

Revamping Technology Infrastructure

One of DBS’s key competitive advantages is its decision to revamp its entire technology stack. The bank transitioned from a monolithic structure to a cloud-based, open-source framework. This transformation allows for the seamless deployment, maintenance, and upgrading of applications without disrupting core banking operations. The new framework supports APIs and microservices, providing DBS with greater flexibility in deploying AI solutions across its business.

Generative AI and Future Prospects

DBS is poised to further leverage generative AI (GenAI) in its operations. GenAI, which gained widespread attention with the launch of ChatGPT in 2022, has the potential to significantly enhance productivity in the banking sector. According to Accenture, GenAI could boost banking productivity by up to 30% and potentially increase revenue by 6%. DBS is well-positioned to capitalize on these advancements, continuing to lead the industry in AI innovation.

AI-Driven Innovation for Sustainable Growth

DBS’s forward-thinking approach to AI is not only focused on introducing new technologies but also on driving long-term sustainable growth. By investing early in AI and transforming its technology infrastructure, the bank is well-positioned to harness the full potential of AI and maintain its leadership in the industry. This strategic focus on AI ensures that DBS remains at the forefront of banking innovation.